Refund Policy

This explains when we refund money, and what happens to credits when a job fails or you cancel. It is part of the Terms of Service.

Seven days on your first purchase

You may request a refund within seven days of your first purchase, provided you have not used any credits from it. Email us and we will return the full amount.

This applies to initial purchases only, not to renewals. Once a plan renews, that period is not refundable.

After that

Outside the seven-day window, or once you have spent credits, fees are non-refundable except where the law where you live says otherwise.

If you cancel

Cancel any time from the billing page. Your plan stays active until the end of the period you already paid for, and you keep your credits until then. It simply does not renew.

We do not prorate the current period. Cancelling does not delete your account or the files in your library.

Failed jobs are always refunded

This one is not a request — it is automatic. If a job fails on our side, or our server restarts while it is running, the credits go straight back to your balance. You do not need to email anyone.

Every grant, spend, and refund appears in your usage log, so the balance can always be explained.

What credits are

• Credits are prepaid use of the service, not money.
• Plan credits are issued each billing period and do not roll over to the next one.
• They have no cash value and cannot be transferred or redeemed for cash.
• Unused credits expire when you close your account.

Upgrading mid-period

Upgrading takes effect immediately and you are charged the difference. If you upgrade and then change your mind before using any credits from the new plan, write to us — we will look at it case by case.

If you are in the EEA or UK

You have a statutory right to withdraw within 14 days of purchase. By starting to use the service during that period, you ask us to begin immediately and acknowledge that you lose the right to withdraw once the service is fully performed. Nothing here limits rights the law gives you.

How to ask

Email support@monetis.ai from the address on your account and tell us what you want refunded. We reply within a few business days. Refunds go back to the original payment method through Stripe.